Work Requests and Ramblewood
Filed Under (Rants) by myjaxon on 14-08-2006
I don’t ask for much, but when someone schedules a meeting with me, I actually expect them to show up. Is that to much to ask?
Here’s the story. When Jesse and I moved into our apartment in April, we noticed some problems with the built-in shelves in our loft. We put in a work request order thinking we would get some kind of response within 24 hours, per the guarantee and what they told us when we signed our lease. We finally got some kind of response around day 100 and a contractor came out and sanded and stained out shelves (what I was looking for) and we were told that the actual shelf railings were the responsiblity of Ramblewood. We placed a call into Ramblewood about getting the railings replaced (since all you had to do was blow on them and they fall apart) and possibly getting our shelves back (they orginially took our shelves in May to work with, but we never saw them again). Their response to fixing our railings was shoving the shelves back into place. They literally jammed them into the slots. They never did fix the railings. We found this out when we tried to adjust the shelves (did I mention that they were supposedly adjustable?). It took Jesse 20 minutes to adjust the one (1) shelf. After that, I placed in another call to Ramblewood to see about getting them fix or if they were finished with me. Since I received a work request completion survey from them the next morning, we both assumed that they were wiping their hands of us.
Come to find out, the following Wednesday (4 business days later), I receive a call from the Maintanence department requesting to set up a meeting with the Dept Manager so he could come out and discuss what exactly I want to see if it could possibly happen. We set up a meeting for Friday, August 11th, at 1pm (since the meeting had to occur before 3pm, I had to set it during my lunch break). I get to my apartment 10 minutes early on Friday and proceed to wait for 30 minutes for the Dept Mgr to show up. After waiting 30 minutes, I leave to go to work and call the Service Dept to see if I was confused as to the time. It turns out that the Dept Mgr forgot about the meeting and tried to save himself by having his office tell me that he was on his way. By this time, I had to get to work and I told them as such. We set up another meeting for today, Monday, August 14th, at the same time.
Guess what. Again, the Dept Mgr stands me up. I call the Service Dept again to let them know that he did not make it out to the apartment and if he was still interested in meeting with me (since he WAS the one who initiated the meeting in the first place), than he would need to meet with me after work some night as I was not wasting another lunch hour waiting for a guy who has no intention of showing up.
Maybe it’s too much to ask for a Dept Mgr to actually go to meetings he set-up and initiated or maybe they just want to see how far they can continue to jerk me around. At this point, I’m through with the. I’ve been patient re this work request considering it has taken them over 4 months to complete the request. I was unable to unpack the 400+ books that Jesse and I own prior to our 30-day deadline for the movers, so if we’re missing any, we’re out of luck. And now, after I figured they were done with us, they continue to have poor communication and they wonder why I’m frustrated and upset.
It would have been one thing if I had received any kind of message saying he was going to be late or needed to rescheduled; but to give no indication that you’re not going to be there is not only unprofessional, but tactless as well.
